LAURA HOLTZ

TERMS AND CONDITIONS

 

Tight Line Wellness and Training, LLC

 

Effective Date: November 14, 2025

Last Updated: November 14, 2025

 

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1. ACCEPTANCE OF TERMS

 

By scheduling or participating in any services offered by Tight Line Wellness and Training, LLC ("Company," "we," "us," or "our"), or by accessing, using, or participating in our website and any content including but not limited to blog posts, emails, videos, webinars, live streams, and any other materials ("Content"), you ("Client," "you," or "your") agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services or access our website.

 

By participating in our services or accessing our Content, you acknowledge and agree that you have read, understood, and agree to be bound by these Terms and Conditions.

 

Age Requirement: You must be 18 years or older to access or use our services, website, or Content. By using our services or website, you represent that you are at least 18 years of age and have the requisite power and authority to enter into these Terms of Service.

 

2. SERVICES AND CONTENT OFFERED

 

Tight Line Wellness and Training, LLC provides virtual wellness coaching and hypnotherapy services, as well as informational and educational content through our website, including but not limited to blog posts, emails, videos, webinars, live streams, and other materials. All services are provided remotely via video conferencing platforms.

 

Important Disclaimer: The services and Content provided are NOT licensed therapy, counseling, or medical treatment. Laura Holtz, the founder and practitioner, is Mayo Clinic trained in wellness coaching and holds certifications in personal training, nutrition coaching, yoga instruction, cycling instruction, and Level 1 hypnotherapy training. Laura Holtz is NOT a licensed therapist, psychologist, psychiatrist, or medical doctor.

 

The Content and services provided here do not replace the care of medical or other licensed professionals. Any information provided is in no way to be construed or substituted as medical advice, psychological counseling, or any other type of therapy or professional advice.

 

3. SERVICE STRUCTURE AND PAYMENT

 

Wellness Coaching:

- Available as single sessions (à la carte)

- Package option: Six sessions

 

Hypnotherapy:

- Existing clients: One-hour sessions

- New clients: Two-hour initial session

 

Payment is due at the time of booking and is made directly to Laura Holtz. All fees are in U.S. dollars.

 

4. SCHEDULING AND ATTENDANCE

 

Sessions are scheduled by appointment only. While we use Calendly for sending Zoom links and appointment reminders, all appointment times are set by the Company.

 

Late Arrival Policy: If you are 10 minutes or more late to your scheduled appointment, you will forfeit that session. The session will be considered complete, and no refund or rescheduling will be provided.

 

5. CANCELLATION AND REFUND POLICY

 

Client Cancellations:

- If you cancel your appointment within 24 hours of the scheduled session time, you will forfeit that session and no refund will be issued.

- For package holders: The forfeited session will be deducted from your package, and no makeup session will be provided.

- To avoid forfeiture, you must cancel at least 24 hours before your scheduled appointment time.

 

Company Cancellations:

- We reserve the right to cancel or reschedule appointments as needed due to emergencies, illness, or other unforeseen circumstances.

- If we cancel your appointment, you will receive a full refund or the option to reschedule at no additional charge.

- Sessions canceled by the Company will not be deducted from your package.

 

6. RIGHT TO REFUSE SERVICE

 

Tight Line Wellness and Training, LLC reserves the right to refuse service to any individual at any time, for any reason, at our sole discretion. This includes but is not limited to:

- Inappropriate behavior or communication

- Non-payment or payment disputes

- Situations where we believe our services are not appropriate for the client's needs

- Failure to comply with these Terms and Conditions

 

If we refuse or terminate services, any unused sessions will be refunded on a prorated basis.

 

7. CLIENT RESPONSIBILITIES

 

As a client, you agree to:

- Provide accurate, complete, and current information during intake and throughout our work together, and keep such information updated

- Attend sessions on time and prepared

- Communicate openly and honestly

- Inform us of any changes to your health status, medications, or circumstances that may affect our work together

- Take responsibility for your own decisions and actions

- Notify us immediately if you are working with other healthcare providers or therapists

- Not impersonate someone else or provide account information or an email address other than your own

- Use our services and website for lawful purposes only

 

8. SCOPE OF SERVICES AND LIMITATIONS

 

What Our Services Are:

Our wellness coaching and hypnotherapy services are designed to support your personal growth, goal achievement, stress management, and overall wellness.

 

What Our Services Are NOT:

- Medical care, diagnosis, or treatment

- Licensed mental health therapy or counseling

- A substitute for professional medical or psychological care

- Emergency services

 

When to Seek Other Care:

If you are experiencing a medical or mental health emergency, please call 911 or go to your nearest emergency room immediately. Our services are not appropriate for individuals with severe mental health conditions, active suicidal ideation, or those requiring clinical mental health treatment.

 

9. RESULTS AND OUTCOMES

 

No Guarantees: The Company cannot guarantee the outcome of services, recommendations, or any Content, and any comments about outcomes are expressions of opinion only. The Company cannot make any guarantees other than to deliver information, education, and services purchased as described.

 

Results from wellness coaching, hypnotherapy, and implementation of information from our Content vary from person to person. We make no guarantees regarding specific outcomes or results. Your success depends on many factors, including your commitment, effort, circumstances, and individual characteristics.

 

Dietary and Lifestyle Suggestions: We may provide dietary and/or lifestyle suggestions, but these are wholly your responsibility and choice on whether to implement such changes. We are not responsible for any adverse effects or consequences that may result, either directly or indirectly, from any information provided or from implementing any suggestions.

 

You acknowledge that:

- Coaching, hypnotherapy, and educational content are collaborative processes

- Your active participation is essential

- Results are not guaranteed

- You are responsible for your own choices and actions

- You assume all risks associated with implementing any suggestions or recommendations

 

10. CONFIDENTIALITY

 

We maintain confidentiality of all client information in accordance with our Privacy Policy and applicable laws. However, confidentiality may be limited or broken in the following circumstances:

- You provide written consent to share information

- We are required by law to disclose information (e.g., court order, subpoena)

- There is an imminent risk of harm to yourself or others

- There is suspected abuse or neglect of a child, elderly person, or dependent adult

 

11. RECORD KEEPING

 

We maintain both electronic and paper records of client information, including intake forms, session notes, and correspondence. These records are kept secure and confidential in accordance with our Privacy Policy.

 

12. TECHNOLOGY REQUIREMENTS

 

As all services are provided virtually, you are responsible for:

- Having a reliable internet connection

- Access to a device with video and audio capabilities

- A private, quiet space for sessions

- Technical issues on your end (Note: Technical difficulties on your end do not entitle you to a refund or makeup session unless we mutually agree otherwise)

 

13. PROFESSIONAL BOUNDARIES

 

Our relationship is a professional one. We do not engage in:

- Dual relationships that could impair our professional judgment

- Social or personal relationships outside of our coaching/hypnotherapy relationship

- Communication outside of scheduled sessions except for scheduling or brief administrative matters

 

14. INTELLECTUAL PROPERTY

 

All materials, resources, and content provided during sessions or as part of our services remain the intellectual property of Tight Line Wellness and Training, LLC. You may not reproduce, distribute, or share these materials without written permission.

 

15. PRODUCT INFORMATION AND ENDORSEMENTS

 

We may provide information relating to products, services, or resources. Such information is not to be taken as an endorsement. Any product or service recommendations are provided for informational purposes only, and we make no guarantees about the quality, safety, or suitability of any third-party products or services.

 

16. THIRD-PARTY REFERRALS AND RECOMMENDATIONS

 

We may provide you with third-party recommendations for such services as health practitioners, physical therapy, lifestyle services, or other related services. You agree that these are only suggestions and we will not be held liable for the services provided by any third party. We are not responsible for any adverse effects or consequences that may result, either directly or indirectly, from any information or services provided by a third party.

 

Your use of any third-party services or products is at your own risk, and you should conduct your own due diligence before engaging with any third party.

 

17. LIABILITY LIMITATION

 

To the fullest extent permitted by law, Tight Line Wellness and Training, LLC and its owner, employees, and contractors shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services.

 

You agree that our total liability for any claims related to our services shall not exceed the amount you paid for the specific service giving rise to the claim.

 

18. INDEMNIFICATION

 

You agree to indemnify and hold harmless Tight Line Wellness and Training, LLC, its owner, and any affiliates from any claims, damages, losses, or expenses (including attorney fees) arising from:

- Your breach of these Terms and Conditions

- Your misuse of our services

- Your violation of any laws or third-party rights

 

19. DISPUTE RESOLUTION

 

Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

 

Mediation: In the event of any dispute arising from these Terms and Conditions or our services, both parties agree to participate in good faith mediation before pursuing any legal action. The mediation shall be conducted in accordance with the rules of a mutually agreed-upon mediation service.

 

Jurisdiction: If mediation does not resolve the dispute, any legal action shall be resolved in the appropriate courts of Illinois.

 

20. MODIFICATIONS TO TERMS

 

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

 

We will make reasonable efforts to notify clients of material changes via email.

 

21. SEVERABILITY

 

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

 

22. ENTIRE AGREEMENT

 

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Tight Line Wellness and Training, LLC regarding our services.

 

23. CONTACT INFORMATION

 

If you have questions about these Terms and Conditions, please contact us at:

 

Tight Line Wellness and Training, LLC

Laura Holtz

Email: lauraholtz@me.com

Mailing Address: PO Box 492, McAllister, MT 59740

 

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ACKNOWLEDGMENT AND CONSENT

 

By scheduling and participating in services with Tight Line Wellness and Training, LLC, or by accessing or using our website or Content, you acknowledge and agree that:

​

You have read and understood these Terms and Conditions

You agree to be bound by these terms

You are 18 years of age or older

You understand that our services and Content are not medical care or licensed therapy

You understand the cancellation and refund policies

You understand that results are not guaranteed and any outcome claims are expressions of opinion only

You will seek appropriate medical or mental health care when needed

You agree to participate in mediation before pursuing legal action in the event of a dispute

You are responsible for implementing any dietary or lifestyle suggestions and assume all risks

You are responsible for evaluating any third-party referrals or product recommendations

You have provided and will maintain accurate information