LAURA HOLTZ

PRIVACY POLICY

 

Tight Line Wellness and Training, LLC

 

Effective Date: November 14, 2025

Last Updated: November 14, 2025

 

---

 

1. INTRODUCTION

 

Tight Line Wellness and Training, LLC ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our wellness coaching and hypnotherapy services.

 

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

 

Important Note: This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of our services.

 

2. INFORMATION WE COLLECT

 

We collect several types of information from and about you:

 

2.1 Personal Identification Information

- Full name

- Email address

- Phone number

- Time Zone

- Date of birth

- Emergency contact information

 

2.2 Health and Wellness Information

- Health history and current health status

- Wellness goals and objectives

- Information about medications, supplements, or treatments

- Physical activity levels and exercise history

- Nutrition and dietary information

- Sleep patterns and stress levels

- Mental and emotional wellness information

- Any other information you choose to share during intake or sessions

 

2.3 Payment Information

- Credit card or payment method details (processed through third-party payment processors)

- Billing address

- Transaction history

 

2.4 Session Information

- Session notes and records

- Attendance and appointment history

- Progress notes and observations

- Communications between you and us (emails, messages, etc.)

 

2.5 Technical and Usage Information

- IP address

- Browser type and version

- Device information

- Pages visited on our website

- Time and date of visits

- Referring website

- General location data (city, state, country)

 

3. HOW WE COLLECT INFORMATION

 

We collect information through:

 

- Intake Forms: Information you provide when completing our Coaching Intake Form and other onboarding documents

- Direct Communication: Information shared during sessions, via email, phone calls, or messaging

- Payment Processing: Information collected when you purchase services

- Website Analytics: Automated collection through tools like Google Analytics when you visit our website

- Scheduling Platform: Information collected through Calendly when we send you appointment reminders and Zoom links

 

4. HOW WE USE YOUR INFORMATION

 

We use your information for the following purposes:

 

4.1 Service Delivery

- To provide wellness coaching and hypnotherapy services

- To communicate with you about appointments and sessions

- To track your progress and maintain session notes

- To customize our services to your needs and goals

 

4.2 Administrative Purposes

- To process payments and manage billing

- To send appointment reminders and confirmations

- To respond to your inquiries and requests

- To maintain accurate records

 

4.3 Legal and Safety Purposes

- To comply with legal obligations

- To protect your safety or the safety of others

- To enforce our Terms and Conditions

- To defend against legal claims

 

4.4 Business Operations

- To improve our services and website

- To analyze how our services are used

- To send you information about our services (you may opt out of marketing communications at any time)

 

4.5 Marketing Communications (Future Use)

We reserve the right to use your email address to send you marketing communications, newsletters, and updates about our services. You will have the ability to opt out of these communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

 

5. THIRD-PARTY SERVICE PROVIDERS

 

We use the following third-party service providers who may have access to your information:

 

5.1 Calendly

We use Calendly to manage appointment scheduling, send Zoom meeting links, and deliver appointment reminders. Calendly may collect and process your email address, name, and appointment details. Please review Calendly's privacy policy at https://calendly.com/privacy for more information.

 

5.2 Payment Processors

We use payment processors to process payments. Your payment information is collected and processed directly by our payment processor and is not stored on our servers. Please review the privacy policy of our payment processor for information on how they handle your data.

 

5.3 Video Conferencing Platforms

We conduct sessions via Zoom or other video conferencing platforms. These platforms may collect technical information about your device and connection. Please review the privacy policy of the video conferencing platform we use.

 

5.4 Google and Wix Analytics

We use Google and Wix Analytics to understand how visitors use our website. Google and Wix Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services. Google and Wix Analytics collects only the IP address assigned to you on the date you visit our site, not your name or other identifying information. For more information about Google Analytics, visit https://policies.google.com/privacy.

 

5.5 Email Service Providers

We may use email service providers (such as Gmail, Mailchimp, or similar platforms) to manage client communications and potential future marketing communications. These providers may have access to your email address and communication history.

 

Important: We carefully vet all third-party service providers and require them to maintain appropriate security measures. However, we are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

 

6. HOW WE SHARE YOUR INFORMATION

 

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

 

6.1 With Your Consent

We may share your information with third parties when you have given us explicit permission to do so.

 

6.2 Service Providers

We may share information with third-party service providers who assist us in operating our business (as described in Section 5), but only to the extent necessary for them to perform their services.

 

6.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

- Court orders or subpoenas

- Legal processes or government requests

- Requests from law enforcement

 

6.4 Protection of Rights and Safety

We may disclose your information when we believe it is necessary to:

- Protect our legal rights or defend against legal claims

- Prevent harm to you, us, or others

- Investigate fraud or security issues

- Comply with our legal and regulatory obligations

 

6.5 Mandatory Reporting

In accordance with applicable laws, we are required to report certain situations, including:

- Suspected abuse or neglect of children, elderly persons, or dependent adults

- Imminent risk of serious harm to yourself or others

 

6.6 Business Transfers

If Tight Line Wellness and Training, LLC is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. You will be notified via email and/or prominent notice on our website of any change in ownership or use of your personal information.

 

7. DATA SECURITY

 

We take the security of your information seriously and implement appropriate technical and organizational measures to protect your personal information, including:

 

- Secure storage of paper records in locked filing cabinets

- Password-protected electronic records

- Encryption of sensitive data in transit

- Limited access to personal information (only authorized personnel)

- Regular security assessments and updates

 

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

Your Responsibility: You are responsible for maintaining the confidentiality of any passwords or login credentials you use to access our services or scheduling platform.

 

8. DATA RETENTION

 

We retain your personal information for as long as necessary to:

- Provide our services to you

- Comply with legal, tax, and accounting obligations

- Resolve disputes and enforce our agreements

- Maintain accurate business records

 

Session Notes and Records: We retain session notes and client records for a minimum of 7 years from the date of the last session, or as required by applicable law.

 

Marketing Data: If you opt in to receive marketing communications, we will retain your contact information until you opt out or request deletion.

 

After the retention period expires, we will securely delete or anonymize your information.

 

9. YOUR RIGHTS AND CHOICES

 

You have certain rights regarding your personal information:

 

9.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete.

 

9.2 Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations to retain records, ongoing disputes, or completion of services).

 

9.3 Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time by:

- Clicking the "unsubscribe" link in any marketing email

- Contacting us directly (see Section 15)

 

Please note that even if you opt out of marketing communications, we will still send you essential service-related communications (appointment reminders, billing notices, etc.).

 

9.4 Data Portability

You may request a copy of your personal information in a commonly used, machine-readable format.

 

9.5 Restrict Processing

You may request that we restrict how we use your information in certain circumstances.

 

To exercise any of these rights, please contact us using the information in Section 15.

 

10. COOKIES AND TRACKING TECHNOLOGIES

 

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data.

 

What Are Cookies? Cookies are small text files stored on your device when you visit our website.

 

Types of Cookies We Use:

- Essential Cookies: Necessary for the website to function properly

- Analytics Cookies: Help us understand how visitors use our website (via Google Analytics)

- Functional Cookies: Remember your preferences and settings

 

Managing Cookies: Most web browsers allow you to control cookies through their settings. You can typically delete cookies, block cookies, or receive warnings before cookies are stored. However, if you disable cookies, some features of our website may not function properly.

 

For more information about cookies and how to manage them, visit https://www.allaboutcookies.org.

 

11. CHILDREN'S PRIVACY

 

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

 

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

 

12. CALIFORNIA PRIVACY RIGHTS

 

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

- The right to know what personal information we collect, use, and share

- The right to request deletion of your personal information

- The right to opt out of the sale of your personal information (Note: We do not sell personal information)

- The right to non-discrimination for exercising your privacy rights

 

To exercise these rights, please contact us using the information in Section 15.

 

13. INTERNATIONAL USERS

 

Our services are based in the United States and are subject to U.S. laws. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

 

By using our services, you consent to the transfer of your information to the United States.

 

14. CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We will notify you of material changes via email or through a prominent notice on our website.

 

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

 

Your Continued Use: Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

 

15. CONTACT US

 

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

 

Tight Line Wellness and Training, LLC

Laura Holtz

Email: lauraholtz@me.com

Mailing Address: PO Box 492, McAllister, MT 59740

 

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

 

16. COMPLAINTS

 

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.

 

In the United States, you may contact:

- The Federal Trade Commission (FTC): https://www.ftc.gov

- Your state's Attorney General's office

 

---

 

ACKNOWLEDGMENT

 

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

 

---

 

This Privacy Policy was last updated on November 14, 2025. Please review it periodically for changes.